Support

With You Every Step of the Way

Support


With You Every Step of the Way

At Plant Design Solutions, our goal is to ensure you get the most out of our solutions. We deliver on that commitment through an industry leading maintenance contract delivered by a team whose sole focus is customer support and training excellence. Readily available, these professionals respond promptly to your call. We see ourselves as an extension of your business and act as a trusted advisor with your best interests in mind. To that point, we offer free consultations to help you manage your licensing and workflow.


SUPPORT CONTACTS:

General questions, Technical and licensing support 


Email:  support@plantdesignsolutions.com

Please do not send emails directly to members of the SDR Team. 


Telephone:  (888) 438 3850 – Technical support press 1

 

URGENT requests:

 
1 Call the office to speak with SDR Team, but if it is afterhours or you get our voicemail, please leave a message.
 
2 Please email support@plantdesignsolutions.com and type URGENT in subject line while explaining your problem in the body of the email.  You will receive an ‘all hands on deck’ response from the SDR Team.
 
Often we will call you back and send a link for GoTo Meeting so we can watch your screen to answer questions.

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